Articom

As a Customer Care Officer, you’re the rock for our customers and colleagues. You ensure that everything runs smoothly behind the scenes. No question is too much, no file too complex. You keep a cool head and keep the administration in order.

Key responsibilities & tasks:
– You help customers with questions and complaints and look for structural solutions.
– You assist with quotes, customer files, and administration.
– You ensure the correct and efficient processing of orders.
– You contribute ideas on how we can optimize our internal operations.

Job criteria:
– Satisfied customers and colleagues
– Accurate administration
– Proactive identification of bottlenecks

What we expect from you:
– Education: Bachelor’s degree or equivalent through experience
– Experience: Experience in B2B customer service is a plus
– Languages: Proficiency in Dutch, French, and English
– Soft skills: strong administrative skills, solution-oriented, and communicative

As TESSA, you are our link between customer and solution. You help customers find the right products, follow up on opportunities, and build lasting relationships. Your technical and commercial savvy make all the difference. You’ll have the freedom to grow your own region.

Key Responsibilities & Tasks:
– You advise customers and offer customized solutions. Contracts, pricing, and delivery terms? You’ll discuss them professionally and customer-focused.
– You maintain and strengthen contacts via phone, email, Teams, and on-site visits.
– With your technical knowledge and market insight, you provide targeted recommendations for sectors such as construction, industry, or agriculture.
– You are visible, present, and continue to build our network.
– You develop proposals and follow up on them in a structured manner.

Performance Criteria:
– Growth in revenue & customer base
– Customer satisfaction
– Market penetration
– Efficiency in processes & reporting

As an Assembly Technician, you’ll make a difference on the work floor. You’ll be responsible for assembling our flexible solutions – with an eye for detail, safety, and teamwork. No two days are the same, and that’s what makes it so exciting.

Key Responsibilities & Tasks:
– You’ll assemble products according to specifications and perform quality control.
– You’ll comply with our safety regulations and wear the correct PPE.
– You’ll keep tools in top condition.
– You’ll work closely with colleagues and the Workshop Manager.

Job Criteria:
– Combining accuracy and speed
– Working safely as a team
– Focusing on quality and order

What we expect from you:
– Experience: Experience in assembly or production
– Tools: Handy with tools
– Soft Skills: Accurate, eager to learn, and flexible
– Team: Team player who can also work independently