Fieldcode Germany GmbH
About us
Fieldcode is built on over 20 years of global experience in service automation, designed to handle complex maintenance processes with ease. Recognized in the Gartner Market Guide for Field Service Management, Fieldcode’s Zero-Touch automation covers every stage of the maintenance cycle, from initial service requests to assigning technicians to the job site, without manual involvement. This approach helps businesses increase efficiency, reduce downtime, and boost customer satisfaction.
Key features of Fieldcode Zero-Touch processes:
• Zero-Touch ticketing and Customer Portal
Customers can book, reschedule, or cancel maintenance appointments directly through an online portal, eliminating phone calls and reducing admin work. They receive real-time status updates and notifications by SMS or email, and can track progress independently. This smart system ensures that requests are promptly converted into tickets with verified details, ready to be scheduled.
• Zero-Touch scheduling and route planning
Fieldcode’s automated scheduling system assigns work orders based on technician skills, availability, and location, ensuring the right technician with the right parts is sent to each job. Routes are optimized in real time to account for parts pick-up, dropoff points, and technician locations. The system balances workloads, prevents delays, and minimizes the need for manual adjustments, even for customer self-scheduled jobs.
• Mobile App for technicians
The Fieldcode Mobile App equips technicians with full access to work orders, spare part details, and step-by-step instructions—whether online or offline. Technicians are guided through each job, ensuring high-quality service and compliance, while status updates are sent back to the main office automatically.
• Zero-Touch monitoring
Fieldcode keeps teams and customers informed with live alerts, status updates, and intelligent analytics. Real-time tracking ensures everyone stays up to date, while analytics offer insights for improving resource allocation, and proactive maintenance. With Fieldcode’s cost-effective, automated solution, businesses can streamline maintenance operations, reduce manual effort, and deliver exceptional service with optimized productivity.
Products & services
Zero-Touch ticket creation
- Automate ticket creation -Auto-generate tickets from emails, 3rd party systems and online customer bookings - Pull and validate data from any source - Make tickets dispatch ready -Spare parts assignment
Zero-Touch scheduling
-Assign tickets with ease -Match skills to jobs instantly -Ensure balanced workloads -Optimize routes for smooth dispatch -Empower customer self-scheduling and auto-dispatch work orders from customer scheduled services
Zero-Touch monitoring
Focus on your work while staying updated on everything important. Automatically stay informed about your tasks and potential issues without needing manual checks. -Stay ahead with live alerts and smart analytics -Resolve issues upfront and keep clients updated -Auto-inform customers and automatically reschedule when delays occur
Zero-Touch Field Service Management
Go digital and make your fieldwork simpler with automated tools that save time and reduce paperwork. Quickly assign tickets, match jobs with the right skills, and simplify your daily tasks. Stay on top of schedules and ensure every job gets done smoothly.
Customer portal
Simplify your work and make customer interactions faster and easier: -Customers can book, reschedule or cancel appointments online. -Jobs are automatically assigned, and customers receive notifications with minimal coordination required. -Fewer calls and questions thanks to real-time updates sent directly to customers. Keep your customer always informed: - Automatically send updates via email or SMS, including real-time estimated arrival times through a live tracking link.
Mobile application
Your technicians will never have to deal with lost information or unhappy customers again. Empower your team with online and offline access to job information, schedule details, easy reporting, and communication while on the go through the Fieldcode mobile application for Android and iOS. Deliver consistent, high-quality work with step-by-step instructions delivered directly to technicians’ mobile apps. Keep your mobile service delivery workforce updated on schedule details, customer info, communication details, order status updates, parts, and on-map route information.
Mobile guidance for technicians
Guided job instructions Deliver consistent, high-quality work with step-by-step instructions directly in technicians’ mobile apps. Customizable for any job, these automated guides ensure accuracy, compliance, and complete reporting without extra training.
Voice AI agents
Automate service calls with voice AI agents that talk like real people — opening cases, confirming details, booking appointments, and scheduling the right technician with interactions that feel human. Handle every service call automatically, naturally, and around the clock. Fieldcode voice AI agents are your built-in dispatcher and support team, speaking with your customers, updating tickets, and keeping service moving—even while you sleep. Inbound service calls: -The AI agent answers instantly, identifies the caller, and captures the issue — reducing wait times and manual data entry. -Offers troubleshooting, schedules a technician if needed, and creates a support ticket, all in real time. -Handles interruptions, pauses, and transfers to a human agent when needed, ensuring a seamless handoff. Outbound service calls: -The AI agent proactively calls customers to confirm an upcoming appointment. If voicemail is detected, it retries later. -It verifies identity and location, checks technician availability, and adjusts the time if needed — offering slots based on part availability, routing, and customer preference. -Access instructions are collected to support first-time resolution.
News
Fieldcode Partners with Green-AI Hub to Develop LLM-Supported Analysis for Field Service Ticket Management
Fieldcode GmbH partners with Green-AI Hub on an innovative AI pilot using Large Language Models (LLMs) to optimize ticket diagnostics in field service management, enhancing decision-making and reducing climate impacts.
Fieldcode unveils industry-first engineer efficiency factor
Fieldcode has launched a unique feature, the engineer efficiency factor, offering unmatched performance insights in Field Service Management
Fieldcode Mobile App - Empowering Clients with Streamlined Workflows and Automated Efficiency
With personalized reporting forms and the work time tracking functionality, the FMA equips our users with the tools they need to achieve peak performance.