37 results found
    1. Sustainable Entrepreneurship

      Sustainable Entrepreneurship

      At Metalon, sustainability is central to the way we operate. We believe that future‑proof logistics is not only about efficiency and reliability, but also about taking responsibility for people, the environment and society. That is why we have been investing for years in innovative solutions that reduce our ecological footprint while improving operational safety and quality. For Metalon, sustainable entrepreneurship means investing in everyone’s well‑being. Within the framework of the Operation Clean Sweep (OCS) guidelines, we introduced an innovative solution: backpack vacuum cleaners for the efficient and ergonomic removal of pellet spills. This approach was successfully demonstrated in 2024 and was recognised by the TotalEnergies Platform Antwerp as a positive point during their OCS audit. In addition to the well-being of our employees, our infrastructure is also fully geared towards sustainability. Our warehouses are energy‑neutral, thanks to 4,904 solar panels, LED lighting, heat pumps and high-quality insulation that minimise energy loss. We are also taking strong steps in transport and internal logistics: we invest in electric forklifts and actively encourage shared transport to further reduce our mobility impact.

    2. Voice AI agents

      Voice AI agents

      Automate service calls with voice AI agents that talk like real people — opening cases, confirming details, booking appointments, and scheduling the right technician with interactions that feel human. Handle every service call automatically, naturally, and around the clock. Fieldcode voice AI agents are your built-in dispatcher and support team, speaking with your customers, updating tickets, and keeping service moving—even while you sleep. Inbound service calls: -The AI agent answers instantly, identifies the caller, and captures the issue — reducing wait times and manual data entry. -Offers troubleshooting, schedules a technician if needed, and creates a support ticket, all in real time. -Handles interruptions, pauses, and transfers to a human agent when needed, ensuring a seamless handoff. Outbound service calls: -The AI agent proactively calls customers to confirm an upcoming appointment. If voicemail is detected, it retries later. -It verifies identity and location, checks technician availability, and adjusts the time if needed — offering slots based on part availability, routing, and customer preference. -Access instructions are collected to support first-time resolution.

    3. XShielder A16PM iPhone 16 Pro Max certifié ATEX pour les zones 1/21

      XShielder A16PM iPhone 16 Pro Max certifié ATEX pour les zones 1/21

      The XShielder A16PM is an ATEX-certified iPhone 16 Pro Max for Zone 1/21 hazardous areas. It combines Apple performance, 5G connectivity, and a rugged protective enclosure for safe industrial use. The XShielder A16PM is an ATEX-certified iPhone 16 Pro Max, specifically designed for safe use in hazardous environments (Zone 1 and Zone 21) where explosive gas or dust atmospheres may occur. This device combines Apple’s advanced technology and performance with a robust industrial protective enclosure that meets the strictest ATEX safety standards. Thanks to the powerful performance of the iPhone 16 Pro Max, fast 5G connectivity, and the intuitive iOS ecosystem, professionals remain fully connected even in demanding work environments such as oil and gas, chemical plants, petrochemical facilities, and other industrial sectors. The XShielder enclosure protects the device against mechanical stress, impacts, and daily wear, without compromising functionality, usability, or ease of operation. The XShielder A16PM is designed for professionals who refuse to compromise on safety, performance, and reliability. The device offers an ideal balance between industrial ruggedness and modern smartphone technology, enabling efficient and safe work in explosion-hazard areas. With the XShielder A16PM, you benefit from a future-proof, safe, and powerful mobile solution for use in ATEX zones.