War for talent
The only problem today is that companies have the greatest difficulty building out those service teams. Older generations, who often have their knowledge only in their heads, are leaving. And in today’s tight labor market, it’s looking with a magnifying glass for new, skilled workers. Potential employers often fight a hard battle for available profiles.
Companies that have understood that margins on purely transactional business are coming under increasing pressure are finding answers in more service around their products. The subscription economy is on the rise. But that economy needs good employees. Often, the lack of skilled personnel is the factor holding back greater business growth.
Attractive workplace
The solution to this problem is complex. Yet companies realize that making the work environment attractive is already an important part of the solution. And this is about much more than ergonomics or company events. It is also about the tools and applications that employees need to use on a daily basis. We have to do more and more work per person.
For a service department supporting customers in the field, Field Service Management software (9A Field Service and D365 Field Service) has become key nowadays. With Field Service Management software, companies can efficiently digitize and control all activities of the maintenance staff. This type of software can have a huge impact on the operation and efficiency of the service team and at the same time it can significantly improve the job experience for the service employee.
Visit our website to find out 6 ways field service management software helps you in the war for talent
