You now have the ability to let your customers confirm or decline a scheduled appointment! This prevents you from standing in front of a closed door! This can be done with SMS or e-mail, where SMS is a much more effective way of communication! Moreover, you can immediately see in the planning board whether an appointment is confirmed, rejected or not yet read. With a push on the button you then have the phone number to contact if necessary. Personalize the message by adding a logo. Then create your own confirmation page to suit your needs, with of course the necessary scheduling details. Send your customer to a specific landing page after accepting or declining an appointment. For example, a thank you page when the customer accepts the appointment. Or send your customer to a contact page for making a new appointment when he refuses the current appointment.
In your schedule, you see the status of the appointment. When your client accepts the appointment, the color turns darker green. If your client has yet to respond to confirm the appointment, there is a question mark in front of the appointment. Should the appointment be rejected by your client, it turns red.
Avoid standing in front of a closed door by sending an SMS and/or e-mail when you start driving, indicating your expected time of arrival. Or use the function to add a time window to your SMS and/or e-mail. Here you have an adjustable margin regarding arrival time. Use different message groups. For example, message flow and content may differ for an installation work order versus a repair work order. In addition to scheduling messages, finished work order messages can also be formatted with a logo and URL. In short, all work order and/or work address information can be personalized to your needs.
