1. Digitalization increases efficiency
It seems like a no-brainer in today’s digital world. Yet a lot of companies are still drowning in the paperwork. Work orders are filled out manually, documents are scanned, data is entered multiple times into systems, and papers shift back and forth from desk to desk. With all the consequences: orders get lost, technicians lose time with complicated forms, the same data appears in different places, with or without errors in it. Such human errors are the recipe for misunderstandings and poor communication.
With Field Service Management software, you can digitize and automate a lot of administrative tasks, such as work orders, invoicing and reporting. That saves field technicians a lot of time and effort. The administrative burden is reduced, saving costs, and service personnel can focus more on helping the customer. Not only does this benefit the customer. Digitization also ensures that the same number of employees can perform more service interventions and teams can go from order to invoice faster, thus improving Days Sales Outstanding (DSO).
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