“We were able to test how Copilot could create work orders directly from emails and schedule them immediately, without any manual intervention. It was very easy to demonstrate how these features would help Joulz increase operational efficiency while improving the overall customer experience to improve.” Sybren Mooij, Business Director CE, 9altitudes.
“First Time Right – FTR is truly essential in these industries and customers want field service to be a seamless part of their logistics and resource planning. People in the field need to have the right skills, carry the right spare parts for the planned task, and can easily communicate with warehouses and purchasing systems,” says Tim Verpoorten, Go-To-Market & Business Development Director at 9altitudes. “By integrating this link with ERP into our IP solutions and leveraging the best practices identified by our field service experts, we can accelerate implementation and achieve a faster return on investment for our customers.”
Joulz already worked with 9altitudes to implement Dynamics 365 Field Service as part of a comprehensive digital transformation. Joulz has replaced its SAP financial system and various third-party solutions with an integrated solution for ERP, CRM and project management in the Microsoft Cloud. With a wide range of energy services and more than 20,000 business customers, Joulz saw a great opportunity to actively integrate AI into field service. This is to enable technicians to provide even more efficient service and improve the overall customer experience, especially around installation of solar panels, electricity storage, charging solutions, in-house measurements, and more.
